What happens in AWS is not relevant to them.
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The customer service team will only need a flowchart of how to handle the Zendesk tickets. You’re in charge of coming up with a functional diagram that covers each step in the ticket workflow built in a way that considers each team’s responsibilities. This process involves a few different teams, mainly customer service, data science, and business intelligence.
Each time a customer creates a ticket, that information gets sent to Amazon Web Services using a serverless architecture to detect customer sentiment.
Suppose your organization has a workflow defined to handle customer service tickets coming in Zendesk. User stories are a great way to map business to technical requirements. A cloud topology diagram can make the connection between the two if you do it well. In reality, that concept couldn’t be farther from the truth.
In an ideal world, business and technical requirements are synchronized perfectly. Translate Business to Technical Requirements In this article, you will learn some generic best practices for building cloud diagrams while drilling down into Azure-specific examples a little later. Whether it’s an Azure diagram or something from other cloud providers like Amazon Web Services and Google Cloud Platform, understanding and building cloud diagrams is an important skill. Visual diagrams are a great way to map out how your cloud infrastructure fits together to understand it at an architectural level. Thanks for your comment Krishna Delgadilo, have a nice day.You can build Azure resources all day, but you’re in rough shape if you don’t remember how they all fit together.
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Hello everyone and welcome back to AWS simplified today I want to talk to you about software architecture diagrams and some tools you can use to make your life a little easier when you need to create them so if you're a developer an engineer or a solution architect it's absolutely critical that you use architecture diagrams to convey how a system works so there's a lot of options out there ranging from Microsoft Visio OmniGraffle lucidchart and I'm sure many many others that I probably haven't heard of so I've tried a handful of these in the past but what I was really looking for was something that was free easy to use could sync across devices supported collaboration and natively had access to AWS icon packs and if you know anything about me I'm constantly using AWS technologies putting together AWS architecture diagrams so I don't want to go and hunt down icon packs to use them with whatever software I'm using so as of now I've only found one that I was happy with that satisfied these criteria and that is what I'm currently showing you now and it's called draw IO so drop at IO is pretty straightforward to use it supports all your basic shapes arrows layers connections text boxes and on and on and on so my absolute favorite part of this tool is that it's available in any browser and does not require a local installation so that means you can access it from literally anything that can run Chrome Firefox or any other Internet browser some of the nice features that are particularly important to me is the fact that by default that gives you access to AWS service icons right out of the box so no more hunting down icon packs and installing them on your local machine they'll all be there for you automatically another nice thing about it is that it allows you to select from a vast amount of templates including flow diagrams UML diagrams Gantt charts Venn diagrams and many many more so as we can see here on the website as I'm scrolling down they provide you with a ton of examples and depending on your artistic or design abilities your results may come out looking better or worse than what they have on display here so here I am putting together an architecture diagram for a pet project using the draw die tool so clearly I don't have the artistic touch so my diagram looks a little basic but with some extra effort you can make it look just as appealing as some of the examples on the draw de IO website so I'm making use of the AWS icon packs here and that comes by default as I've mentioned previously so if you're looking for an architecture or flow diagram software that's free easy to use and supports collaboration Trotta io is definitely something that you should check out so I hope you enjoyed today's video and if you did make sure to give it a thumbs up and hit that subscribe button below so you don't miss out on next week's thanks so much folks and I'll see you next time
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